At Yasma Hijab, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, we offer a straightforward return and refund policy in accordance with consumer protection regulations.
Eligibility for Returns and Refunds
You may return any unused, unwashed, and undamaged hijab with its original tags and packaging within 15 days of receiving your order.
The product must be in its original condition, free from any signs of wear or damage.
Return Process
Initiate a Return: Contact our customer service team at [customer service email] within the 15-day period to request a return. Provide your order number and details about the product you wish to return.
Return Authorization: Once your return request is approved, you will receive instructions on how to proceed with the return.
Ship the Product: Send the product back to us using a trackable shipping method. The cost of return shipping will be the responsibility of the customer, unless the return is due to a defect or error on our part.
Refund Options
Upon receiving and inspecting the returned product, we will process your refund within 5-7 business days. You may choose one of the following options:
Full Refund: The purchase price will be refunded to your original payment method.
Exchange: If you prefer, we can exchange the product for another item of equal value (subject to availability).
Exceptions
Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately. We will cover all return shipping costs and offer a full refund, replacement, or repair at no additional charge.
Final Sale Items: Items marked as “final sale” are not eligible for returns or refunds unless they are defective.
Consumer Rights
In compliance with consumer protection laws, Yasma Hijab ensures that:
You have the right to a replacement, repair, or refund for defective or non-conforming products.
You are entitled to clear communication regarding the status of your return or refund.
Any disputes regarding product defects or conformity will be addressed promptly and fairly.
Contact Us
For any questions or assistance with returns, please reach out to our social media.
At Yasma Hijab, your satisfaction is our priority. We strive to make your shopping experience as seamless and enjoyable as possible while upholding the highest standards of quality and service. Thank you for trusting us to be part of your style journey.
Yasma Hijab – Embrace Elegance, Express Individuality.