Frequently Asked Questions

We've answered the most common questions so you can shop with confidence.

Orders & Payment

What payment methods do you accept?

We accept all major payment methods, including Visa, Mastercard, American Express, Apple Pay, and Benefit. All available options will be shown at checkout.

Is it safe to shop on your website?

Yes. All payments are processed through encrypted systems to keep your information private and protected.

Will I receive an order confirmation?

Yes. Once your order is placed, you'll receive a confirmation email with your order details. If you can't find it, please check your spam folder or contact us through our Contact page.

Shipping & Delivery

Do you ship outside Bahrain?

Yes. We ship to Kuwait, Saudi Arabia, the UAE, Qatar, and Oman.

How long does delivery take?

Orders within Bahrain arrive within 1-3 business days. Orders to Kuwait, Saudi Arabia, the UAE, Qatar, and Oman arrive within 5 business days.

How much does shipping cost?

Shipping fees are calculated at checkout based on your delivery address and selected method.

What happens if I'm not available to receive the delivery?

The courier will attempt to contact you or arrange a second delivery. For any assistance, please reach out via our Contact page and we'll help make sure your order reaches you.

Returns & Exchanges

Can I return or exchange my order?

Yes. We accept returns and exchanges on eligible items within 15 days from the date of delivery.

What items are eligible for return?

Items must be unused, in their original condition, and in their original packaging.

Are there any items that cannot be returned?

We do not accept returns or exchanges on used or damaged items, or on discounted and promotional items.

How do I request a return or exchange?

Please contact us through our Contact page with your order details and our team will guide you through the next steps.

Are return shipping fees covered?

If you received a defective item or an incorrect order, Yasma will cover all return and exchange costs. In all other cases, shipping or return fees may apply.

When will I receive my refund?

Once your return is received and inspected, your refund will be processed to your original payment method within 15 business days. You'll be notified by email once it's confirmed.

Products & Materials

Chiffon Fabrics

(Chiffon, Crepe Chiffon, Premium Polyester Chiffon)

  • Hand wash gently in cold water
  • Use mild detergent only
  • Do not wring or twist
  • Air dry flat or hang to dry
  • Steaming is recommended to remove wrinkles
  • If ironing is needed, use a very low heat setting with care
Cotton Fabrics

(Cotton, Lightweight Cotton, Cotton Gauze, Japanese Cotton, Premium Cotton)

  • Hand wash or machine wash on a gentle cycle
  • Use cold or lukewarm water
  • Avoid harsh detergents
  • Air dry to keep them soft
  • Iron on low to medium heat if needed
  • Naturally opaque, not see-through
Jersey Fabrics
  • Machine wash on a gentle cycle with cold water
  • Use mild detergent
  • Avoid high heat drying
  • Air dry to preserve elasticity
  • No ironing needed in most cases