Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, and caring for your Yasma hijab.
Orders & Payments
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, Apple Pay, and Benefit. All available options will be shown at checkout.
Is it safe to order online?
Yes. All payments are securely processed through encrypted systems to ensure your information remains private and protected.
Can I cancel or change my order after placing it?
Once an order is placed, we begin processing right away, so changes and cancellations are not possible. Please review your order details carefully before completing your purchase. If something is wrong with your order, contact us through our Contact page and we will help where we can.
Will I receive an order confirmation?
Yes. Once your order is placed, you'll receive a confirmation email with your order details. If you don't see it, please check your spam folder or reach out through our Contact page.
Shipping & Delivery
Do you ship internationally?
We currently deliver across Bahrain and to selected GCC countries. Available destinations will be shown at checkout. Follow us on Instagram to stay updated.
How long does delivery take?
Orders are delivered across the GCC within 5 business days after dispatch.
How much does shipping cost?
Shipping fees are calculated at checkout based on your delivery address and selected method.
What happens if I'm not available to receive the delivery?
The courier will attempt to contact you or arrange a second delivery. For any assistance, please reach out via our Contact page and we'll help make sure your order reaches you.
Returns & Exchanges
Can I return or exchange my order?
Yes. We accept returns and exchanges on eligible items within 15 days from the date of delivery.
What is the return period?
You may request a return or exchange within 15 days of receiving your order. Please make sure to check out our refund policy.
What items are eligible for return?
Items must be unused, in their original condition, and in their original packaging.
Are there any items that cannot be returned?
We do not accept returns or exchanges on used or damaged items, or on discounted and promotional items.
How do I request a return or exchange?
Please contact us through our Contact page with your order details and our team will guide you through the next steps.
Are return shipping fees covered?
If you received a defective item or an incorrect order, Yasma will cover all return and exchange costs. In all other cases, shipping or return fees may apply.
Products & Materials
Chiffon Fabrics
(Chiffon, Crepe Chiffon, Premium Polyester Chiffon)
- Hand wash gently in cold water
- Use mild detergent only
- Do not wring or twist
- Air dry flat or hang to dry
- Steaming is recommended to remove wrinkles
- If ironing is needed, use a very low heat setting with care
Cotton Fabrics
(Cotton Gauze, Japanese Cotton, Premium Cotton, Lightweight Cotton)
- Hand wash or machine wash on a gentle cycle
- Use cold or lukewarm water
- Avoid harsh detergents
- Air drying is recommended to keep the fabric soft
- Iron on low to medium heat if needed
- Naturally opaque and non-sheer
Jersey Fabrics
- Machine wash on a gentle cycle with cold water
- Use mild detergent
- Avoid high heat drying
- Air dry to preserve elasticity
- No ironing needed in most cases







