Refund policy
Overview
At Yasma, we want you to love what you receive. If something isn't right, we're here to help.
Eligibility
Customers may request a return or exchange within 15 days from the date of delivery, provided the items are:
- In original condition
- Unused
- In original packaging
Non-Eligible Items
Returns and exchanges are not accepted for:
- Used or damaged items
- Discounted or promotional items (if applicable)
Defective or Incorrect Orders
If you receive a defective item or an incorrect order, Yasma will cover all return and exchange costs. Please contact us immediately at contact.yasma@gmail.com with:
- Clear photos of the items received
- Photos of the packaging
- Your order number
Return Shipping
For all other eligible returns, shipping or return fees may apply and are the responsibility of the customer.
Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed back to your original payment method within 15 business days of receiving your return. Once processed, the time for the amount to appear may vary depending on your bank and payment provider.
Important Notes
- This policy does not affect your statutory rights under the laws of the Kingdom of Bahrain.
- Yasma is not responsible for return packages lost due to incorrect shipping details provided by the customer.
Contact Us
For any return or exchange requests, please reach out to our Customer Care team at contact.yasma@gmail.com.
