Shipping policy

Shipping Policy

We cannot wait for you to receive your Yasma order. Below, you will find detailed information about our shipping policies so you know exactly what to expect.

Order Processing

At Yasma, we strive to process all orders within 1–3 business days (Sunday to Thursday, excluding public holidays in Bahrain).

During collection launches, restocks, or promotional periods, processing times may extend slightly due to increased order volume. We sincerely appreciate your patience and understanding.

To ensure smooth delivery, customers are kindly requested to carefully review their shipping details before completing their purchase. Yasma is not responsible for delivery issues resulting from incorrect or incomplete address information.

Once an order has been placed, cancellations or modifications are not possible, as we begin processing immediately to ensure timely dispatch.

Once your order is shipped, you will receive a confirmation email containing your tracking link. Please allow up to 24 hours for tracking information to update after the carrier has processed the shipment.

Shipping Within Bahrain

We currently offer delivery across the Kingdom of Bahrain.

  • Standard Delivery: 1–3 business days after dispatch
  • Delivery fees are calculated at checkout

In rare cases, delivery times may be affected by weather conditions, public holidays, or courier delays.

GCC Shipping

We are pleased to offer shipping to selected GCC countries.

  • Estimated delivery time: 3–7 business days after dispatch
  • Shipping fees are calculated at checkout

Important Information

  • Customers are responsible for ensuring that all shipping details are accurate at checkout.
  • Yasma is not liable for lost packages due to incorrect or incomplete address information.
  • If a package is refused by the recipient due to unpaid fees, return shipping costs and any additional charges may be deducted from the refund amount.

If your country is not available at checkout, please contact our Customer Care team at contact.yasma@gmail.com, and we will do our best to assist you.

Order Issues

If you experience any issues with your order, our Customer Care Team is happy to assist you.

Please contact us at: contact.yasma@gmail.com

If an item is missing or incorrect, please:

  • Take clear photos of the items received
  • Include photos of the packaging
  • Provide your order number

If your tracking indicates that your order has been delivered but you have not received it, we recommend:

  • Checking with household members
  • Checking with neighbors
  • Reviewing any delivery notices left by the courier

If the issue persists, please contact us and we will assist you further.

Important Notes

Yasma is not responsible for:

  • Delays caused by courier services
  • Incorrect shipping details provided by the customer